Loews Hotel New Orleans-A Stay with Hospitality and Comfort.

Essentials are important and that’s they will have a complimentary bottle of hand-sanitizer waiting for you in your guestroom.

Loews Hotels & Co is proud to partner with Nalco Water, the global leader in water management, to provide safeand sustainable solutions to manage risks associated with waterborne pathogens, including Legionella. They also conduct frequent water and air containment testing and always follow CDC procedures to ensure proper ventilation and filtration.

While physical distancing and frequent hand washing remain the best defenses for the spread of the virus, when physical distancing is not possible for example in lobbies and other public areas, team members and guests are required to wear face covering/mask. According to the CDC and WHO face coverings/masks serve as a protection measure for others vs. oneself. We will continue to follow this recommendation in this area. Additionally, based on role and responsibility, team members wear gloves when appropriate. All vendors are required to wear a face covering/mask and gloves whenever they are in our hotels.

All team members and vendors undergo temperature scans prior to entering the hotel, conducted via thermal no touch temperature scanners. No team member or vendor with a fever of 100.4 or greater admitted to the building or be permitted to return to the hotel until they have gone 72 hours fever free, without the use of fever suppressants.

As a company, their everyday standards include cleaning guestrooms, meeting rooms, outlets, corridors and public areas with a Peroxide Multi Surface Cleaner and Disinfectant, an EPA approved product effective against emerging viral pathogens and COVID-19, including the
frequent cleaning of “high touch areas” such as telephones, remote controls, door handles, light switches, elevators and table tops, among others. They work with Ecolab, a company
that provides complete consultation, cleaning solutions, guidance and training to help ensure their operations are safe. Given the current environment, we are even more focused and committed to the enforcement of these standards. At Loews Hotels & Co they continue to evaluate new cleaning
products and applications.

High alcohol content hand sanitizer stations have been added to their front desks, spas, fitness centers, elevator landings, meeting rooms and other high traffic guest areas, and also areas where their team members frequent. They have also increased the protocols for team member hand washing to be more frequent for all roles and positions.

In order to adhere to physical distancing, they are limiting the number of passengers for each elevator ride (the number will vary in each hotel.) Face coverings/masks are required in
elevators. The elevator buttons and handrails are disinfected every hour and they have also added hand sanitizer stations on all landings throughout the hotel.

For those that are looking for extra comfort and peace of mind, they are able to offer several contactless experiences during your stay.

Chat Your Service
Chat Your Service is one of their Branded programs, a hotelwide texting service that puts you in control of the little details that will make your stay complete. Just send them a text from your own personal phone to order Room Service, ask for recommendations, request extra towels and more.
Guestroom Televisions
Download the Sonifi app to your smart phone and you will be able to turn the television on and off as well as change the channel.
Linens and Towels
With housekeeping services being limited, they are happy to provide fresh linens and towels, dropped in a sealed bag right at your guest room door.

When and wherever possible they will leave occupied guestrooms vacant for 24 hours, upon checkout, before thoroughly cleaning and checking in a new guest.

Pool concierge and poolside amenities are temporarily suspended. Towel service is available daily. Chaise lounge chairs at the pool/beach are re-configured with proper spacing, available first come first serve, and thoroughly disinfected after each guest use. Fitness Centers are open, where local ordinance permits, and set up to practice physical distancing. They ask guests to flex every 90 minutes as we temporarily close for a thorough cleaning

In the area of Food & Beverage, they are implementing current guidelines and recommendations as they continue to do research and work on how this area will continue to evolve. It’s important to note that in the area of Food & Beverage in particular, this is a fluid area and will be constantly evolving with new mandates and suggestions, which at Loews Hotels & Co will be versed in and will adapt and modify as
need be.

Bars, Lounges and Restaurants are subject to availability and follow all state/local ordinances, this means some areas will not be open during your stay
• Room Service, if available, will be delivered in disposable to go eco-friendly containers and left at the guestroom door for a contactless experience
• Restaurants set to ensure adequate space between parties
• Restaurants occupied with half the capacity
• Bars set to ensure physical distancing
• Wine, iced-tea, water and other beverages not refilled in the same glass, rather a new glass will be switched out each time
• Guests have the option, in all outlets, to have their food/ drink served in a disposable eco-friendly to go containers

At Loews Hotels & Co their job is to work with you in planning your meeting from start to finish. With physical distancing still in place, our team in Conference Services and Banquets will re-work your set up, organize your entry and exit flow, collaborate on meals and menus with as much variety and creativity as possible, etc.

Loews Hotels & Co is rooted in having a strong service culture and exceeding guests’ expectations is in our DNA. Regardless of what is happening around us, this will remain
true and continue to be our focus. This includes ongoing and continuous training on topics such as protecting ourselves and others, proper use of PPE, work safety and cleaning protocols, for all team members both in front and back of the house. Staffing levels, as they have been previously, are determined by occupancy levels in the hotels. Every guest, regardless if visiting for group, business or leisure travel, will receive the experience that they have become accustomed to.